At the Airport and Hotel: Survival English for Travelers
Students listen to a gate-change announcement at the airport, answer questions and complete the notes, go through the steps of boarding with the essential vocabulary (suitcase, boarding pass, security, gate…), read a hotel check-in dialogue, match useful questions and answers at the front desk (What time is breakfast?) and answer open questions.
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7 blocks, in class order
What's in this activity
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Listening audio Airport announcement: flight to Toronto
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Multiple-choice questions Listening: check your understanding
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Fill in the gaps Listen again and complete the notes
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Fill in the gaps At the airport, step by step
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Reading text Checking in at the hotel
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Match the halves At the front desk: match the questions and answers
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Open-ended questions Your turn: write your answers
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Airport announcement: flight to Toronto
Listening: check your understanding
Where is the flight going?
Which gate will the flight leave from now?
Who can get on the airplane first?
Why is the flight delayed?
What time will the airplane depart?
Listen again and complete the notes
At the airport, step by step
Checking in at the hotel
Receptionist: Welcome to Toronto City Hotel! How can I help you today?
Renata: Hello! I have a reservation under the name Renata Silva.
Receptionist: Thank you, Ms. Silva. May I see your passport, please?
Renata: Yes, here it is. I booked a single room for three nights, right?
Receptionist: Yes, that is correct. You are in room 305 on the third floor. Here is your key card. You can use the elevator over there on the right.
Renata: Great! What time is breakfast served?
Receptionist: Breakfast is free from 7:00 AM to 10:00 AM in the dining area. The Wi-Fi code is printed on this paper.
Renata: Perfect. What time is checkout?
Receptionist: Checkout is at 11:00 AM on your last day. Here is your receipt. Enjoy your stay in Toronto!
Renata: Thank you very much for your help!
At the front desk: match the questions and answers
Match each question with the correct answer.
Left halves
Right halves
Your turn: write your answers
What information does the receptionist give Renata to help her during her stay at the hotel?
Why does the receptionist ask to see Renata's passport before giving her the key card?
Do you think the receptionist provided good customer service? Explain why or why not using details from the text.
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